Coordinator/Host

Department: Guest Experience

Position Objective

The Guest Experience Specialist will work with the Director of Marketing, Sales, and Events to lead the coordination process with groups prior to their arrival, as well during their event. They will be an expert on the group coordination software, assisting guest group leaders with questions that arise, as well as listening to the guests’ needs and ensuring a positive experience through attentive service. They will be able to communicate with group leaders, answering phones and emails in a professional manner. They will have general knowledge of the camp program. They will be responsible to model a genuine lifestyle of Christian discipleship in a manner consistent with Carolina Creek’s mission, vision and values.

Key Job Accountabilities

• Work as a professional retreat consultant planning and coordinating details for events with group leaders year-round for programmed retreats and camps.
• Understand and operate with Carolina Creek’s mission and values. Ensure the guest experience aligns with the mission.
• Understand and translate the group leaders’ needs into a creative positive experience, reflecting Christian hospitality.
• Assist Accounting in the processing of payments for groups.
• Serve as an expert in the group coordination software, and support group leaders in successfully developing their schedules to enhance their experience.
• Answer questions from group leaders in a professional manner.
• Interface with all departments before and during events to make sure that housekeeping, food service, maintenance, grounds, activity staff, health staff and other service staff understand expectations.
• Proactively minimize any conflicts between concurrent groups.
• Respond creatively, patiently, courteously and professionally to unanticipated events, such as inclement weather, injuries, delays and conflicts between groups.
• Lead in serving guests, particularly upholding standards for customer service, cleanliness of facilities, support of the dining experience, provision of recreational activities, and impromptu needs of any group.
• Participate in tours of camp and the programs we offer to prospective groups.
• Articulate the mission, values, and faith elements of Carolina Creek from a personal perspective.
• Provide godly counsel and encouragement, and pray with guests and staff as situations call for.
• Assist in creating SOPs relevant to the guest experience and event execution.
• Participate in preparation of facilities prior to guest arrival, including but not limited to cleaning facilities, setting up meeting rooms, and moving furniture.
• Attend and participate in all required staff meetings, Bible studies, worship services, and events.
• Actively participate in and contribute to the broader camp programs of Carolina Creek and be willing to serve in other areas of camp when necessary.
• Actively engage and participate in the staff community through a godly attitude, words, and actions.
• Supervisory Responsibilities
• Reports to the Director of Guest Marketing, Sales, and Events.
• Situational supervision over weekend staff, part-time staff, seasonal staff, interns, and volunteers who are assigned to serve a group that you are hosting.
• May be in a Summer Leadership role which may include supervision of seasonal staff.

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Registrar & Sales Specialist

Department: Guest Experience

Position Objective

The Registrar & Sales Specialist will work with the Director of Marketing, Sales and Events to lead the process of coordinating and registering groups all year for Carolina Creek.  He/she will be an expert on the camper registration software, and will be able to assist all callers with any questions that arise.  He/she will be able to deal with parents and group leaders, answering phones in a professional manner.  He/she will have general knowledge of the camp program, and will be able to direct calls to the right person.  He/she will be responsible to model a genuine lifestyle of Christian discipleship in a manner consistent with Carolina Creek’s mission, vision and values.

Key Job Accountabilities

• Responsible for the process of registering campers for all of our programs including summer camp and other year-round and programmed retreats
• Assist for booking retreat sales including calling groups, answering inquiries and completing contracts
• Assist with Accounting in the processing of payments for all groups
• Be an expert in the registration software, and helping parents and campers successfully navigate the registration process
• Answering questions from parents, campers and group leaders in a professional manner
• Assist in answering phone calls and directing question to the right person in the organization
• Strong self-initiative to serve others and customers
• Lead tours of camp and the programs we offer to perspective groups
• Attend and participate in all required staff meetings, Bible studies, worship services, and events.
• Actively participate in and contribute to the broader camp programs of Carolina Creek and be willing to serve in other areas of camp when necessary.
• Actively engage and participate in the staff community through a godly attitude, words, and actions.
• Ability to work with other departments in handing off guest and camper details
• Supervisory Responsibilities

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Dining Specialist

Department: Food Services

Do you enjoy providing a positive dining experience for hundreds of guests? Do you have a positive attitude while working? Carolina Creek is looking for you!

Position Objective

The Dining Specialist will support the Shift Supervisor/Cook to accomplish the department goals and in compliance with Carolina Creek’s mission, vision and values. As part of the Operations team, the Dining Specialist is to collaborate in providing Christian hospitality for our guests and leading their teammates to do the same, by example. They are responsible to model a genuine lifestyle of Christian discipleship in a manner consistent with Carolina Creek’s mission, vision and values.

Key Job Accountabilities

• Set up and clean Salad bar
• Set up and clean Condiment bar
• Pan food for serving
• Assist with food preparation as assigned, e.g. , panning food and chopping vegetables
• Serving line preparation
• Supervise the Serving Line and replenish food when running low
• Running food from the cook to the serving line and/or from the kitchen to salad/buffet service areas
• Fill and clean drink and ice machines

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Shift Supervisor/Cook

Department: Food Services

Do you enjoy preparing a delicious menu and serving hundreds of guests? Are you a leader who can get the job done under a time constraint and maintain a positive working atmosphere? Carolina Creek is looking for you!

Position Objective

The Shift Supervisor/Cook will support the Food Service Director in accomplishing the department goals in compliance with Carolina Creek’s mission, vision, and values. As part of the Operations team, the Shift Supervisor/Cook will collaborate in providing Christian hospitality for our guests and leading their teammates to do the same, by example. They are responsible for modeling a genuine lifestyle of Christian discipleship in a manner consistent with Carolina Creek’s mission, vision, and values.

Key Job Accountabilities

• Cooking and preparing the food
• Accountability of dining specialists & seasonal staff
• Check time cards as assigned
• Oversee all food preparation
• Responsible for planning for and overseeing meals/snacks for guests with special dietary needs
• Oversee serving line preparation and front of the house
• Ensure that the cleanliness of the kitchen/service areas are maintained according to established standards

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Cook

Department: Food Services

Do you enjoy preparing a delicious menu and serving hundreds of guests? Are you a growing leader who can get the job done under a time constraint and maintain a positive working atmosphere? Carolina Creek is looking for you!

Position Objective

The Cook will support the Food Service Director in accomplishing the department goals in compliance with Carolina Creek’s mission, vision, and values. As part of the Operations team, the Cook will collaborate in providing Christian hospitality for our guests and leading their teammates to do the same, by example. They are responsible for modeling a genuine lifestyle of Christian discipleship in a manner consistent with Carolina Creek’s mission, vision, and values.

Key Job Accountabilities

• Cooking and preparing the food
• Oversee all food preparation
• Responsible for planning for and overseeing meals/snacks for guests with special dietary needs
• Oversee serving line preparation and front of the house
• Ensure that the cleanliness of the kitchen/service areas are maintained according to established standards
• Receiving shipments, when trucks arrive during the shift,  properly checking the paperwork,  and storing all incoming food and chemicals
• Maintaining a safe work environment per established standards
• Enforcing dress code, safety measures, and other established guidelines

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